Privacy Policy

Last Updated: January 2026

1. Introduction

add7a ("we", "our", "us") is committed to safeguarding the privacy of every user who visits or registers on our platform. This Privacy Policy describes how we collect, process, store, and protect personal information when you use add7a, Bangladesh's trusted online casino and sports betting platform. By accessing our website and services, you acknowledge that you have read and understood this policy in its entirety.

This policy applies to all individuals who use our website, mobile applications, customer support channels, and any other services operated under the add7a brand. We encourage you to review this document periodically, as it may be updated to reflect changes in our practices or applicable laws. Continued use of add7a following any update constitutes your acceptance of the revised policy.

2. Information We Collect

To provide you with a secure, functional, and personalised experience on add7a, we collect several categories of personal and non-personal information. The types of data we may collect include:

• Registration data: full name, username, date of birth, gender, email address, and phone number provided during account creation.
• Identity verification documents: national ID (NID), passport scans, or other KYC documents required to confirm your age (21+) and identity in compliance with responsible gaming standards.
• Financial information: payment method details (bKash wallet number, Nagad account, Rocket number, or bank card data) used for deposits and withdrawals — stored only in tokenised form.
• Activity data: betting history, game session records, login timestamps, IP addresses, device identifiers, and browser fingerprints collected to support account security and fraud prevention.
• Communication records: messages exchanged with our customer support team via live chat or email, including any attachments, for quality assurance and dispute resolution purposes.

3. How We Use Your Information

add7a uses your personal data for legitimate operational purposes only. We never use your information for purposes beyond what is outlined in this policy without your explicit consent. Specifically, your data is used to:

• Create and manage your add7a account, process deposits and withdrawals through bKash, Nagad, and Rocket, and verify your eligibility to use our platform.
• Deliver personalised game recommendations, relevant promotions, and bonus notifications tailored to your activity on add7a — including cricket betting offers during BPL, T20 World Cup, and IPL seasons.
• Ensure platform security by detecting and preventing fraudulent account activity, unauthorised access, money laundering, and other prohibited conduct.
• Comply with responsible gaming obligations, including age verification (21+ only), self-exclusion processing, and mandatory reporting requirements.
• Respond to your support queries, resolve disputes, and continuously improve the quality of our customer service operations.

4. Data Sharing and Third Parties

add7a does not sell, trade, or rent your personal information to any outside party. We treat your data with strict confidentiality. However, in order to operate our platform effectively, we may share limited data with trusted service partners under strictly controlled conditions.

Payment Processors

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or any supported bank card, we transmit the minimum necessary financial data to the relevant payment gateway to complete the transaction. These processors operate under their own privacy frameworks and are bound by industry-standard security protocols. add7a does not store full card numbers or mobile banking PINs on its servers at any time.

Technology and Analytics Providers

We work with game technology providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver casino and sports content on our platform. These providers may collect anonymised session data to power their own game integrity systems. Additionally, we may use analytics tools to understand aggregate platform usage patterns and improve user experience — no individually identifiable data is shared with analytics providers without consent.

5. Data Security

The security of your personal information is a top priority at add7a. We implement a multi-layered technical and organisational approach to keep your data safe at all times. Our security measures include:

• 256-bit SSL (Secure Socket Layer) encryption applied to all data in transit between your device and our servers, ensuring that account credentials, payment information, and personal details cannot be intercepted.
• Strict access controls ensuring that only authorised add7a personnel can access personal data, on a strictly need-to-know basis, with all internal access logged and audited.
• Regular security audits, penetration testing, and vulnerability assessments carried out to proactively identify and remediate potential weaknesses in our infrastructure.

6. Cookies and Tracking Technologies

add7a uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. Cookies are small data files stored on your device by your browser. We use the following types of cookies:

• Essential cookies: required for the platform to function correctly — these enable login sessions, secure transactions, and core navigation features. These cookies cannot be disabled without impacting your ability to use add7a.
• Preference cookies: store your language choice, UI settings, and game display preferences so that your experience remains consistent each time you visit add7a.
• Analytics cookies: collect anonymised data about page views, session duration, and feature usage to help us understand how players interact with our site and identify areas for improvement.
• Marketing cookies: used to deliver relevant promotional content and offers based on your demonstrated interests and prior activity on add7a. You can opt out of marketing cookies at any time through your browser settings.

7. Data Retention

add7a retains your personal information for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy. Account data including registration details, betting records, and transaction histories are retained for a minimum of five (5) years following account closure to comply with anti-money laundering (AML) and record-keeping obligations.

Where data is no longer required and there is no legal obligation to retain it, add7a will securely delete or anonymise the information in a manner that prevents future identification. If you request account deletion, we will process the closure subject to any outstanding obligations or pending investigations.

8. Your Rights and Choices

As an add7a user, you have meaningful rights over how your personal data is handled. We are committed to honouring these rights in a timely and transparent manner. You are entitled to:

• Right of access: request a copy of the personal data we hold about you, including the categories of data collected, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right of rectification: ask us to correct any inaccurate or incomplete personal data held on your account without undue delay.
• Right of erasure: request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any applicable legal retention obligations that may override this right.

9. Children and Age Restriction

add7a is strictly an adult platform. Our services are intended exclusively for users aged 21 and above. We do not knowingly collect, process, or store personal information from individuals under 21 years of age. If we become aware that a user account has been registered by a minor, we will immediately suspend the account, void any associated transactions, and delete the personal data involved without delay. If you are a parent or guardian and believe your child has registered on add7a, please contact our support team immediately at [email protected] so we can act promptly.

10. International Data Transfers

add7a operates primarily to serve players based in Bangladesh. However, certain technical operations and third-party service integrations may involve the processing of data outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place, including:

• Binding contractual obligations requiring recipient organisations to handle your data with the same standard of care as we apply within Bangladesh.
• Use of reputable, globally certified service providers who maintain internationally recognised information security certifications.
• Strict limitation of transferred data to only what is necessary to perform the contracted service, with no enrichment or secondary use permitted.
• Prompt notification to affected users in the event of any confirmed data breach involving transferred personal information.

11. Changes to This Privacy Policy

add7a reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the add7a platform prior to the change taking effect. The date at the top of this page reflects when the policy was last revised.

We encourage you to review this Privacy Policy each time you access add7a to stay informed of any updates. If you do not agree with any change to this policy, you should discontinue use of the add7a platform and may request account closure by contacting our support team.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way add7a handles your personal data, our dedicated privacy team is available to assist you. You can reach us by email at [email protected] — please include your registered username and a brief description of your query so we can respond as efficiently as possible.

Our support team operates around the clock, seven days a week, including Bangladeshi public holidays such as Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). We aim to respond to all privacy-related enquiries within 48 hours of receipt.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable in Bangladesh. Any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts and regulatory bodies of Bangladesh. add7a is committed to operating as a safe and reliable platform, applying SSL encryption and fair play standards across all services offered to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.